Support & SLA

Most agents are operational within 3-6 weeks. The timeline includes integration setup, configuration, testing, and team training. Voice agents typically take 4-6 weeks, while back-office agents can be deployed in 2-4 weeks.

Each deployment includes dedicated onboarding support with a technical account manager, step-by-step configuration guidance, integration assistance, and team training. You'll have access to our support team throughout the entire process.

Yes, all agents are customizable to your specific business needs. You can configure workflows, integration points, response templates, and business rules to match your processes.

All agents are designed with escalation protocols. When an agent encounters a situation it can't handle, it seamlessly transfers to your human team with full context and conversation history.

We implement enterprise-grade security including end-to-end encryption, SOC 2 compliance, regular security audits, and strict data retention policies. All credentials are encrypted at rest and in transit.

Absolutely! Many customers start with a single agent and expand as they see results. Our platform is designed to scale with your needs, and you can add or remove agents at any time.